We start with a chat about what your admin pain points are and where it’s getting in the way. From there, we agree on the type of support, expected hours, and capacity. You’ll grant access to the systems I need to work in (such as email, documents, or accounting software), with permissions agreed upfront.

We agree on the best communication method and frequency. I’ll keep you updated on what’s being worked on, with summaries as agreed, so you always know what’s happening without having to manage the details.

Confidentiality and security are non-negotiable. I use secure systems and password management tools, and access is always agreed upfront. Sensitive information, including financial and governance documents, is handled with care and discretion.

Support can be ongoing or short-term, depending on what you need. Services can be scaled up, down, or adjusted as your workload changes. The aim is to provide support that fits your reality, not lock you into something that no longer makes sense.

For many small businesses and not-for-profits, yes. Outsourcing gives you experienced support without the additional costs of employing staff, such as wages, leave, equipment, or office space. You only pay for the support you need, when you need it with 100% productivity.

I work mostly remotely, using your existing systems and tools wherever possible. Support is always provided following your guidelines, preferences, and quality standards, so you maintain full control over decision-making at all times.

Where clients are local, I do try to meet in person where possible for a catch-up and to get to know you better — but on-site support isn’t required for ongoing work. Access is agreed upfront, and I work within your processes rather than imposing new ones unless we’ve agreed to change them.